Get in touch
Drop us a line
Questions about your pup's nutrition, orders, or partnerships. We'd love to hear from you.
Email
Head office
VitaDog Nutrition Inc.
8 The Green, Suite B
Dover, Delaware 19901
8 The Green, Suite B
Dover, Delaware 19901
Response time
We reply within
1 business day
1 business day
Contact
Good to know
What to expect after you write
VitaDog was co-founded by Cameron Main and Chris Noble. Our team is headquartered in Dover, Delaware, and every email gets read. Most messages get a reply within one business day, Monday through Friday.
What we can help with
- Order issues: missing or damaged shipments, address changes before fulfillment, refund requests within the 30-day window
- Subscription management: pause, skip, change frequency, or cancel a recurring order
- Product and dosing questions: tier recommendations, picky-eater introduction, ingredient breakdowns, evidence behind any active
- Veterinary partnerships: clinic wholesale, education partnerships, joint marketing
- Press and media: interview requests, founder availability, samples for editorial coverage
What we cannot help with
We are not licensed to provide veterinary medical advice. For diagnostic questions, prescription guidance, or anything that depends on examining your dog, the right call is your veterinarian. We can talk about what nutritional supplementation does in general; we cannot substitute for a vet visit.
Looking for something specific
- Refund policy: 30 days from delivery, no questions asked. Full policy at /policies/refund-policy.
- Shipping: free US shipping on first orders. International shipping to Canada and selected EU countries. Full policy at /policies/shipping-policy.
- Subscription terms: pause, skip or cancel any time before the next billing cycle. Full terms at /policies/subscription-policy.
- Independent lab results: every batch is tested by Eurofins. See the COAs at /pages/lab-results.